Take 5 With Kelly Borsatto of Brazilian Grill

April 30, 2021

How would you describe your business?

We are a full-service, authentic Brazilian steakhouse. We grill all meats on our rotisserie, over natural-wood charcoal, and then serve directly to the table on skewers. We also have side dishes and salads to choose from to complete the meal.

What makes your business stand out; what has allowed you to grow?

We do our best to maintain a traditional Brazilian steakhouse. This type of steakhouse (Churrasqueria) is originally from Southern Brazil. Along with the traditional foods from this region, we serve dishes from other parts of Brazil since we have customers from all over Brazil that come to our restaurant every day. We want our customers to feel like they have a little slice of home here when they come to our restaurant.

How has COVID impacted your business?

With this past year and the pandemic, it has been very challenging to adapt our method of service. We usually have an extensive salad bar and hot bar that accompanies the meats, but we have had to make changes. It is impossible to offer the same amount of options that we had before, so we have had to select the favorites. We have not been able to offer the same variety that our customers are accustomed to seeing daily. We can’t have the same interaction we usually have with our customers.

What is your favorite aspect of owning a business?

We love to see our customers every day. We love to try to be the bright spot in someone’s day. It’s been great seeing people come back now that more are getting vaccinated.

Why do you use a payroll service, and why a local one?

We have a lot of employees, and as we grew, we realized we needed a payroll service to keep up. We have tried using a national payroll company, but it didn’t work. We like having the accessibility to a local company. They keep us updated on all the changing policies, especially during the pandemic. We like that our payroll company is also part of our local economy. We need each other to succeed, so it feels more like a partnership.

Photo: Kelly Borsatto, center, with Michael Mecenas (L) and Carlos Barboso; photo by Merrily Cassidy, Cape Cod Times.